PayFlex, UAB's provider for flexible spending accounts (FSA) and health savings accounts (HSA), is now Inspira Financial. The name change is effective as of January 17, 2024. This change should not affect service for UAB employees with an existing Payflex FSA or HSA account or who signed up for a Payflex FSA or HSA account during the Open Enrollment period.
Here is what you need to know...
- WEBSITE: As of January 17, 2024, the provider's new website is inspirafinancial.com. Anyone who visits payflex.com will be automatically redirected to the correct site. To login, click the yellow “Log in” button in the top-right corner of the screen, then select the yellow “Log in” button within the “Manage your HSA, FSA, or other benefits” box. If you created an online profile with PayFlex before January 17, 2024, your login credentials (username and password) will remain the same.
- MOBILE APP: The new Inspira mobile app is now available in the Apple App Store and Google Play Store. If you already have the PayFlex mobile app downloaded on your device, you will automatically be prompted to update it.
- CUSTOMER SERVICE: There is currently no change to the existing contact information for the PayFlex Customer Service Center. You may continue to contact customer service for your FSA/HSA account by calling 800-284-4885.
- DEBIT CARDS: Payflex debit cards will not be re-issued. Customers with a current PayFlex-branded debit card may continue to use their current card until the expiration date noted on the front. When your card expires, you will receive an Inspira-branded debit card.
More information about Inspira Financial services for UAB employees is available in the UAB for Me portal. For additional questions, contact the UAB Benefits Office.
— Posted February 13, 2024