A change in UAB IT’s ticketing system, ServiceNow, is designed to help internal users make better data-driven decisions.

The ServiceNow platform, which underlies UAB’s IT Service Portal, helps manage help desk tickets, IT knowledge articles, catalog items and more. Several other departments across campus use it as well.

The change converts homepages, which provide navigational elements, functional controls and system information, to dashboards, which are similar but offer additional functionality — and can help ServiceNow users made more data-driven decisions.

Responsive dashboards provide a more user-friendly version of homepages and allow users to separate content in tabs, as well as drag and drop to add, remove or resize widgets.