Benefits of Working at the Student Center:
You’ll have a flexible schedule for the entire semester
You’ll be connected to events in the Hill and campus-wide
Build connections with other students and professional staff
Positions Available
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Building Manager
Function and Scope:
The primary purpose of this position is to ensure that all student workers are fully aware of their core responsibilities and able to maintain an ideal level of professionalism in the absence of the Operation Manager or other full time administrative staff. The person in this position oversees Hill Student Center safety and security by addressing policy infractions and serving as a first response to emergencies after normal building hours.
Skills:
The ideal candidate for this position will be one that is able to maintain a professional and responsible demeanor, particularly around one’s peers. This candidate should be energetic, self-motivated, detail and goal oriented, and able to motivate and lead others. Building Managers will often work independently.
Organizational Relationship:
Building Managers will report directly to the Operations Manager. Although Building Managers will be responsible for the overall experience within the Hill Student Center after normal operation hours, they are still expected to notify the Operations Manager in the event that any emergencies arise. Building Managers will also work with both the Director of the Hill Student Center and the Events/Reservations Coordinator regarding any set-up, event, or reservation concerns.
Duties and Responsibilities:
Customer Service
- Serve as liaison between the Hill Student Center and its patrons
Supervision
- Oversee events in the Hill Student Center and ensure compliance with all policies and regulations
- Monitor general building usage and report public access usage as well as event attendance when applicable
Event/Reservation
- Handle temporary or last minute changes to ensure client is completely satisfied with their experience with the Hill Student Center
Facility Security
- Conduct security rounds of the building
- Communicate with UAB Police regarding any immediate safety issues within the building
General
- Relay all pertinent information/issues to staff members as appropriate.
- Relay outstanding/pending items to replacement shift prior or supervisor;
- Enforce student center policies.
- Conduct regular inventory of setup equipment;
- Attend required student employee staff development meetings/programs/trainings.
- Other duties as assigned.
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Guest Services Attendant
Function and Scope:
The Game Room Attendant is responsible for assisting in the day-to-day operations of the Hill Student Center Game Room. Students working in this role ensure that Game Room equipment is accounted for, in good condition, and that all Hill Student Center policies are followed by patrons utilizing the space.
Skills:
A game room attendant serves as a vital customer service representative for Hill Student Center game room. Daily duties include providing guests with information about games/gaming systems, resolving complaints and keeping the room clean and in order.
Organizational Relationship:
Game Room Attendants report to the Game Room Supervisor and Building Manager during shifts and is supervised by the Operations and Technology Manager.
Duties and Responsibilities:
Facility Care
- Ensures all equipment is properly maintained and functional at all times including necessary software updates, cleaning of devices, charging/changing batteries as needed, and properly storing equipment when not in use. Inventory of equipment is performed hourly.
Costumer Service
- Monitor behavior of guests at all times and resolve/document inappropriate conduct as necessary.
- Provide exceptional customer service at all times and ensure that every guest is properly signed in when entering/exiting the space.
General
- Ensure space is clean and organized at all times and report maintenance concerns as needed.
- Maintains working knowledge of Game Room policies and procedures to communicate to patrons as needed.
- Attends mandatory student employee staff development meetings/programs/trainings.
- Other duties as assigned.
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Facility Services
Function and Scope:
The primary purpose of this position will be to assist in the set-up and removal of all non-stationary items in accordance to scheduling worksheet. The ideal candidate for this position will have a focus on detail while still able to see the big picture. A background or interest in operations, building services, or event management would be beneficial for the candidate interested in this position.
Skills:
Crew members should be highly self-motivated and detail oriented. Members should be able to work well with peers as well as handle task independently. Crew members should demonstrate tact and strong communication skills when dealing with both peers and building occupants.
Organizational Relationship:
Event/Building Crew members will report directly to the Event/Reservation Coordinator. After regular operation hours, Event/Building Crew will report to the on duty Building Manager. Event/Building Crew will also work with the Operations Manager and the Director of the Hill Student Center.
Duties and Responsibilities:
Set up
- Complete all daily event setups, technical requirements, furniture, equipment, etc.;
- Assist with daily event management to include unlocking meeting rooms, and maintaining awareness of daily event schedules
- Assist with resetting spaces after events/meetings
Facility Care
- Responsible for safety and security of facility, furnishings, equipment, guests, and employees.
- Responsible for appearance/cleanliness of public spaces and meeting rooms;
- Maintain neat and clean appearance of all areas of the student center (in coordination with housekeeping staff).
Customer Service
- Act as a greeter for individuals to the student center;
- Provide prompt and courteous customer service to guests and clients;
General
- Relay all pertinent information/issues to staff members as appropriate.
- Relay outstanding/pending items to replacement shift prior or supervisor;
- Enforce student center policies.
- Conduct regular inventory of setup equipment;
- Attend required student employee staff development meetings/programs/trainings.
- Other duties as assigned.
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Scheduling & Events Assistant
Position Summary:
The Scheduling & Events Assistant is responsible for assisting in the day-to-day requests for meeting rooms and event spaces. This position assists in following-up with customers about their upcoming events, approving and hanging posters/flyers and assisting with any special projects. The Scheduling & Events Assistant reports directly to the Scheduling & Events Coordinator. This position typically works a minimum of 9 hours between 8a.m. – 5p.m. Monday – Friday.
Responsibilities:
- Assists with scheduling events using the EMS software.
- Assists with creating diagrams in Allseated for events in the Ballrooms and meeting rooms. Sends tentative diagrams to customers and confirms diagrams are correct.
- Assists with following up with customers through email and/or phone calls who have upcoming events.
- Communicates any changes to the Scheduling and Events Coordinator during weekly one-on-one meeting or as needed.
- Updates EMS and/or Allseated as necessary by customer request.
- Greets customers at their event if Scheduling and Events Coordinator is unavailable.
- Maintains working knowledge of building and reservation policies and procedures to communicate to customers as needed.
- Approves printed event flyers/posters for student organizations and departments on campus. Monitors advertisements on bulletin boards to ensure event date has not passed and two-week window has not expired.
- Performs special projects and other duties assigned by the HSC Operations team.
- Attends mandatory student employee staff development meetings/programs/trainings.
Acquired Skills:
The student who serves in the role of the Scheduling & Events Assistant will develop a wide variety of transferable life skills that will benefit them in their future academic and professional careers and beyond. Notable transferable skills a student employee serving in this role can expect to develop:
Problem Solving
- Scheduling & Events Assistant will be able to help customers find alternative locations, dates and/or times to accommodate their event if the space they initially requested is unavailable. The Scheduling & Event Assistant will be able to make decisions with little or no supervision. The Scheduling & Events Assistant will also be able to adapt to any last-minute changes that may occur.
Active Listening/Independence
- Supervisor will provide thorough instructions and guidance when assigning tasks. However, the Scheduling & Events Assistant will often work independently when completing assignments. This requires exceptional active listening skills when receiving detailed instructions.
Communication
- Scheduling & Events Assistant will be exposed to a wide variety of scenarios requiring them to communicate effectively. Often tasks will require communication with customers, vendors, peers, student organizations, professional staff members, and other campus partners.
Multitasking
- Customers will call, walk in and email on a regular basis. The Scheduling & Events Assistant will often be required to prioritize tasks in order to complete multiple assignments at any given time.
Teamwork
- The Scheduling & Events Assistant will understand the role they play on the HSC student staff team and the overall success of the building’s operations. Scheduling & Events Assistant will develop a wide variety of skills while working in a group environment including communication, trust, support, and respect.
EMS
- Scheduling & Events Assistant will develop a proficiency in event planning software and platforms including, EMS and Social Tables. Utilization of these platforms in nearly all job-related tasks will instill a thorough knowledge that can be utilize in future career fields.
Job Requirements:
Qualifications:
Applicants must currently be enrolled and in good standing at UAB to be eligible for employment. Two valid forms of identification are necessary for employment paperwork to be completed.
Required Skills:
- Organized and detail oriented
- Ability to prioritize multiple tasks during a single shift
- Strong written and verbal communication skills
- General computer knowledge
- Ability to provide excellent customer service
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Social Media and Marketing Coordinator/Intern
Position Summary:
The Social Media and Marketing Coordinator/ Intern is responsible for assisting in the day-to-day oversight of two Hill Student Center (HSC) social media accounts and marketing projects as they arise. This position creates content shared with the UAB community and addresses any communication on social media platforms by responding on behalf of the Hill Student Center. The Social Media and Marketing Coordinator/ Intern reports directly to the Associate Director of the Hill Student Center. This position typically works a minimum of 9 hours throughout the week and consists of both on-site and virtual time.
This position is eligible for internship credit through the Department of Marketing, Industrial Distribution & Economics and is paid at a rate of $10.00 per hour.
Responsibilities:
- Responsible for content creation and editing of written, video, and photo content highlighting various aspect of the Hill Student Center including services, staff members, and campus events.
- Interacts with social media users and responds to online messages, inquiries, and comments on behalf of the UAB Hill Student Center.
- Maintains a unified brand voice across different social media channels consistent with UAB brand guidelines.
- Assists in the creation of content calendars to ensure deadlines and goals are met.
- Attends events as needed to obtain photos and video material for content purposes.
- Reviews social media insight analytics to discover content types with high reach and engagement by audience. Uses this information for future content planning.
- Uses analytics to create reports on key metrics as requested.
- Monitors social media channels for industry trends. Keeps abreast of the latest social media best practices and technologies.
- Creates graphics, infographics, and flyers for any marketing campaigns or projects for the department.
- Collaborates with members of the HSC staff, Division of Student Affairs Marketing and Communication team, UAB University Relations, and any other entities necessary to achieve a successful social media and marketing presence.
- Performs special projects and other duties assigned by the HSC Operations team.
- Attends mandatory student employee staff development meetings/programs/trainings.
Acquired Skills:
The student who serves in the role of the Hill Student Center Social Media and Marketing Coordinator/Intern will develop a wide variety of transferable life skills that will benefit them in their future academic and professional careers and beyond. Notable transferable skills a student employee serving in this role can expect to develop:
Active Listening/Independence
- The supervisor to this role will provide thorough instructions and guidance with projects and assistance in creating content calendars. However, the Social Media and Marketing Coordinator/ Intern will often work independently when completing tasks. This requires exceptional active listening skills when receiving detailed instructions, sound judgement, and a critical eye.
Multitasking & Project Management
- The Hill Student Center identifies multiple social media focuses and marketing campaigns at any given time that this individual will be responsible for. The ability to address all content needs will be developed in this role. The Social Media and Marketing Coordinator/Intern will be required to meet multiple deadlines for various projects. The individual working in this role will have ownership and a certain amount of creative freedom on content creation with feedback provided by their direct supervisor.
Communication
- The Social Media and Marketing Coordinator/ Intern will be exposed to a wide variety of scenarios requiring them to communicate effectively both internally and externally. Often, tasks will require communication with building patrons, peers, professional staff members, and other campus partners through social media platforms, email, and in-person.
Competency of Social Media and Marketing Platforms and Tools
- These platforms and tools, which include Instagram, Facebook, Canva, Linktree, and Hootsuite are used daily in the role of Social Media and Marketing Coordinator/ Intern. Individuals working in this role will develop a proficiency in these resources. Utilization of these platforms in nearly all job- related tasks will instill a thorough knowledge that can be utilize in future career fields.
Job Requirements:
Qualifications:
Applicants must currently be enrolled and in good standing at UAB to be eligible for employment. Two valid forms of identification are necessary for employment paperwork to be completed.
Required Skills:
- Organized and detail oriented
- Passion for social media and proficiency with major social media platforms and social media management tools
- Ability to meet deadlines and make progress on multiple projects at any given time
- Strong written and verbal communication skills
- Ability to provide excellent customer service through social media platform communication