Hardware Requests: New computer systems are purchased through Central IT, but all new computer requests should go through HIBS technical staff.

Software Requests: Request new software (Adobe, Microsoft Office, etc.) through the Software Center. For additional software, visit the UAB IT Software Store.

When purchasing systems or software with UAB School of Dentistry funds:

All requests should be sent to the HIBS helpdesk, where our technical staff will own the process through delivery and setup.

Procedures:

1. Initiating a Request:

• Users or department liaisons must submit a support ticket to HIBS at https://go.uab.edu/hibshelpdesk.
• The ticket should include any specifications or special requests for the new computer or device.

2. Requesting a Quote:

• HIBS staff will review the request to ensure the computer or device meets UAB IT and Procurement guidelines. If additional procedures, approvals, or security reviews are required, HIBS will initiate these processes (e.g., acquisitions requiring a BAA).
• HIBS staff will use the UAB IT Portal to request a quote for the desired Mac, PC, device, or software.

3. Review and Ordering:

• Upon receiving the quote, HIBS will forward it to the department for review, user approval if applicable, and ordering.
• Alternatively, if an account number is provided, HIBS staff can place the order on behalf of the department.

4. Hardware Delivery and Setup:

• Upon arrival of the new computer or device, HIBS (or the department) will submit an AskIT request for the device to be delivered and set up for UAB business use.
• This setup will include addition of UAB security, networking, and core applications. If the computer is to be managed and serviced under a UAB IT contract, this step is required.

5. Software Installation:

• HIBS staff will work with the user to determine if any SOD-specific software (e.g., Salud, MiPACS, Citrix, SPM) needs to be installed.

6. Inventory Registration:

• HIBS will register the new computer or device in the School Inventory for support, maintenance, and upgrades.
• All computers and devices must be included in the inventory to effectively serve the School.

For complete policy, see HIBS Policy Computer Device Software Purchasing

For School of Dentistry web edit requests, please visit the UAB SOD Communications Toolkit and submit a UAB SOD Web Edit Request Form.

• Access to clinical systems
• Purchasing Computer, Software and other Devices
• MiPACS – Requesting Image Transfers
• SALUD – Requesting Code Changes

For SharePoint support and questions, please visit the UAB IT Help Center. Here you can find Self-Help tips or Report a Problem.