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School of Dentistry

IT Support Guide: School of Dentistry IT (HIBS) vs. Central IT

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Find the right help for your IT needs

Navigating IT support at the School of Dentistry can be complex, but we're here to help. This guide will direct you to the appropriate team for your specific IT needs, whether it's related to clinical systems, hardware requests, or general IT inquiries. Use the sections below to find the right resource quickly and easily.

School of Dentistry IT Resources and Support

  • Clinical Applications Support

    SALUD Imaging Solutions (MiPACS, IDixel, i-CAT/TX Studio, CareStream, CliniView)

    For assistance with clinical applications, visit HIBS Helpdesk. Please provide as much detail about your request as possible.

    HIBS Helpdesk

  • Hardware and Software Requests

    Hardware Requests: New computer systems are purchased through Central IT, but all new computer requests should go through HIBS technical staff.

    Software Requests: Request new software (Adobe, Microsoft Office, etc.) through the Software Center. For additional software, visit the UAB IT Software Store.

  • New Clinical/Dentistry System Requests

    All requests will have to go through the IT Governance Process. Submit a ticket with HIBS Helpdesk to begin this process. Contracts that include software or an IT component require IT approval prior to being entered into CMS. For more information, visit IT Contracts.

    HIBS Helpdesk

Central IT Service and Support

Need More Help?

If you're still unsure who to contact, feel free to reach out to the HIBS Helpdesk, and we'll guide you to the right team.

FAQs

  • MiPACS error: "MiPACS Dental Enterprise Viewer 4: Image store is not available"
    • Situation: In Salud (local installation, not Citrix), you open a patient Yellow Card, then click the X-Rays button to launch MiPACS. In the process of MiPacs starting, you see an error message in the lower right corner and MiPACS does not load X-Rays.
      MiPACS error
    • Solution: Your MiPACS client may have lost its connection to the MiPACS database. Please restart your PC and try again.
  • Unable to Print in MiPACS
    • Situation: A common cause is due to the image set being in "Unapproved" Status.
    • Solution: Faculty will need to approve before printing capabilities are available.
  • Procedure code was added to the wrong operator in SALUD
    • Situation: Supervising faculty accidentally assigns procedure codes to the wrong operator or mistakenly reverses the role of the operator and assistant in SALUD.
    • Solution: The faculty member should open a HIBS Helpdesk ticket requesting the correction of these codes. The HIBS support staff will then open a ticket with SALUD support to make the necessary corrections. This generally takes 1 business day to process.
  • SALUD icon does not show up in Citrix
    • Situation: Image set(s) were inadvertently saved to the wrong patient in MiPACS
    • Solution: Submit a HIBS Helpdesk ticket – include patient name, patient ID and the date the X-rays were uploaded. Example - move series BW 4 12/9/2022 4:33:38 PM from patient 1314119 to patient 1234567
    • Tip: Always close MiPACS and SALUD when you’re finished with a patient. Also, check that MiPACS isn’t already running before launching SALUD. The most common issues we encounter involve image sets being saved to the wrong patient, usually because MiPACS was open with another patient record when SALUD was launched.
  • Patient record locked in SALUD
    • Situation: Unable to make any changes to the patient record due to it being locked by SALUD. This happens with multiple people are entering information on the same patient record.
    • Solution: Submit a HIBS Helpdesk ticket if you are unable to self-resolve this issue and we will unlock the patient record.
  • Forgot SALUD Password
    • Situation: Forgot SALUD password
    • Solution: Submit a HIBS Helpdesk ticket if you need your SALUD password and we create a temporary password for you.
    • Tip: UAB IT can only help with BlazerID passwords. For BlazerID password issues, visit the BlazerID Central Password Support.