Problem Resolution Assistance
Informal Process
All employees who have a concern or complaint that arises within the course of their employment are first encouraged to seek resolution of the matter through an informal process regardless of whether the employee or work-related issue qualifies for the formal Problem Resolution Procedure. Informal measures include:
- One-on-one Meetings
- Intervention by Supervisor, Manager or Department/Unit Head
- Facilitated Conversations
Formal Process
The formal Problem Resolution Procedure is available to certain employees for assistance with issues such as discharge from employment, resignation in place of dismissal, written warning, suspension, imposed probation and other actions.
Eligible employees must contact Talent Performance & Relations within five business days of the action to utilize the formal Problem Resolution Procedure for non-faculty employees.
Related HR Policy
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