Fourteen providers in the Department of Otolaryngology were recently recognized by the UAB Office of Patient Experience and Engagement for the exceptional care they delivered to patients during FY24. These providers achieved a 95 percent or higher top box rating (n ≥ 30) in care satisfaction based on patient feedback in Medallia.
These top UAB Medicine providers were ranked based on the following categories: listened carefully, demonstrated care and concern, provided clear explanations, included patient in healthcare decisions, and an overall care rating on a scale of 0 to 10.
"This is an outstanding level of performance that demonstrates their dedication to providing exceptional care and compassion to our patients and their families," the Office of Patient Experience and Engagement touted. "We want to recognize and thank these providers for their service, sacrifice, and commitment to excellence, day in and day out."
Providers in the Department of Otolaryngology who were recognized include:
Edwyn Boyd, M.D.
Aretmus J. Cox, M.D.
Kacy A. Dunaway, CRNP
Andrew Fuson, M.D.
Jessica Grayson, M.D.
Edie R. Hapner, Ph.D., CCC-SLP
Lana Hunt, CRNP
Katherine Kent, CRNP
Mikael Saway, CRNP
Charles B. Simpson, M.D.
Carissa Thomas, M.D.
Erika M. Walsh, M.D.
Kirk P. Withrow, M.D.
Bradford Woodworth, M.D.