FAQs

- How much is the SHIP?
  
  For more information regarding the waiver, select HERE.
- Is there optional coverage available if I am not a required student?
  
  Yes. For more information regarding the waiver, select HERE.
- Where can I use the SHIP? Does my provider have to be in a network?
  
  While in Birmingham, AL, for all Primary Care, you must use UAB Student Health Services. From there, you can receive referrals as needed. Outside of the Birmingham area, you can use your insurance anywhere. However, in network providers and facilities have agreed to provide their services at a discounted rate. This usually means that you will save money on your out of pocket cost for those healthcare services. You can see any provider in or out of Network, but in network coinsurance and copayments favor using preferred providers. Your insurance plan includes a large national preferred provider network whether you are on campus, at home or traveling during spring break, you will likely find preferred providers when and where you need them.
- How do I update my personal information/change the mailing address I have on file with United HealthCare?
  
  You can change your information two ways:
  
  Go to the UHCSR site: uhcsr.com/uab
  
  Log into your My Account page
  
  Click on the “edit” link in the My Personal Information box on the right
  
  Update your information (mailing address, phone number, email, etc.)
  
  Call Customer Service toll-free at-1-800-767-0700 and a customer service agent can update your account for you.
- Where can I see an overview of the SHIP?
  
  Students can access all plan materials, ancillary products, pharmacy, and provider listing at the University of Alabama – Birmingham website at uhcsr.com/uab
- How do I read an Explanation of Benefits (EOB)?
  
  Find instructions on reading an EOB HERE
- Why do I need to “enroll” when I have already paid for the Student Health Insurance Plan?
  
  This process enables you to complete your insurance enrollment, save your insurance card information, and complete necessary steps to actually use your health insurance plan. Please see HERE.
- Can I enroll if I have a life event that causes me to lose my private coverage?
  
  If you experience a Qualifying Life Event (QLE) (e.g. loss of health insurance coverage, no longer eligible on your parent’s health insurance, marriage, etc.) during the plan year, you can enroll in the University of Alabama – Birmingham health insurance for the remainder of the current coverage period. A QLE is required for primary insureds and dependents to be eligible to enroll in the school health insurance plan at a time outside of the enrollment period. Enrollment in the plan must occur within 30 days of the QLE. Premiums are not pro-rated.
  
  Waiver Enrollment Students: Upon approval of the QLE request, you will automatically be enrolled in the school-sponsored student health insurance and the premium billed to your student account.
  
  FOR MORE INFORMATION: Call 1-800-767-0700 or Email This email address is being protected from spambots. You need JavaScript enabled to view it. The QLE can be found at HERE. Contact Student Health Services for additional questions.
- How do I add my dependents to the SHIP?
  
  The easiest way to add dependents to your coverage is through your online “MyAccount,” which can be found online at uhcsr.com/uab. Once you login, you will find the tab entitled “add dependent coverage” at the bottom of the page.
- If I have dependents born after the deadline, can I still add them to my plan?
  
  You have 31 days after the birth of a child/marriage to spouse to add them to your plan as a dependent. Outside of this deadline, you may only add dependents during the enrollment/change period.
- How do I ensure my dependents are covered for the entire year?
  
  You must re-enroll your dependents each semester that you purchase coverage. Dependent eligibility expires concurrently with that of the Named Insured. Mandatory students will be automatically enrolled each semester unless they submit a waiver. Therefore, dependent coverage will need to be renewed each semester (Fall and Spring/Summer).
- How much does it cost to add dependents?
  
  For pricing and plan details please see the summary brochure loaded on the University of Alabama – Birmingham page at uhcsr.com/uab.
  
  This information is also available HERE
- Is there a deadline for adding dependents?
  
  Dependents must be added during the enrollment/change period at the beginning of each semester.
- How does my dependent’s coverage differ from my own? Where can I find details of their coverage?
  
  Your coverage is identical to that of your dependents. For details on the plan coverage, please see the Universities certificate loaded on the University of Alabama – Birmingham page at uhcsr.com/uab.
- What is an extension of coverage?
  
  Non-graduating students who were assessed the Student Health Insurance Fee and had the coverage during the previous semester (e.g. Spring), but are not registering during the current semester (e.g. Summer) are eligible to extend their insurance for that unregistered semester only. This means that after one semester of extended coverage in a non-registered semester, you will not be able to extend again without an intervening registered semester. For most students extensions are used to extend coverage through the Summer semester.
- What is a continuation? How is it different from an extension?
  
  Continuations are only available to students who have graduated. This differs from extensions, which are used to provide coverage during a temporary, one-semester absence from on-campus registration (e.g. summer). Continuations are purchased directly from UnitedHealthcare and can extend coverage up to 90 days after the last day of the semester in which the student has graduated.
- What pharmacy can I use to fill my prescription?
  
  Find the most convenient participating pharmacy by clicking Find Pharmacy on University of Alabama – Birmingham insurance page at uhcsr.com/uab. You may also locate participating pharmacies within MyAccount and the UHCSR app. App Store and Play Store
- My claim was denied, and I want to know why. Where can I get more information?
  
  Most claims will be automatically filed by your healthcare provider as discussed above. Because claims are processed by United Healthcare, you must call them toll-free at-1-800-767-0700 for final explanations of payment/denial.
  
  In the event that you are required to file a claim yourself (reimbursement for out-of-pocket charges from approved facilities, e.g. vaccinations or birth control) you should:
  
  Find your “SRID number” at the top of your insurance ID card
  
  Write that SRID number clearly on the receipt for your vaccination/birth control/etc. charges
  
  Send the receipt with SRID number to: Unitedhealthcare StudentResources, PO BOX 809025, Dallas, Texas, 75380-9025
  
  If your healthcare provider is filing your claim electronically, they should use payer number 74227.
- Will I be sent an insurance card from United Healthcare?
  
  When you are enrolled for the insurance, an email will be sent asking you to create your MyAccount profile.
  
  Once you have completed this step you will be able to view a digital copy and or request a paper ID card.
  
  You may also access your id card at any time via the UHCSR app. The UHCSR app will even allow you to email or fax your ID card to your provider. The UHCSR App is available in App Store, Play Store.
- How long is the card good for?
  
  The card is good for the length of the academic year. Each academic year you will need to print out a new card.
- I am a UAB Employee. Do I need to submit an insurance waiver?
  
  Yes. We do not share records with the hospital or UAB Employee Benefits.

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