New Computer Setup
Setup and configuration of UAB-owned computers will be performed per UAB and DOM guidelines. Personally owned machines can also be supported after they are inventoried.
Software Installation and Maintenance
General assistance with software installations and maintenance will be provided. Proof-of-purchase must be presented for titles not freely/officially available through UAB.
Computer Hardware Troubleshooting
We will help in diagnosing and resolving hardware related issues. We will also work as a liaison for parts replacements.
Printer, Copier, and Fax Machine Support
Though such service will be limited to basic support, we will gladly assist with setup and configuration. Advanced troubleshooting will be routed to manufacturer or authorized resellers.
Computer Surplus and Disposal
We work with UAB Equipment Disposal to properly surplus supported computer equipment.
Our competitive advantages are:
- Most cost-effective solution provider at UAB
- Financially more efficient than hiring a full time staff (salary + fringe benefits)
- Adequate desktop support staff
- No lapse in support – ready to provide support year round
- We have end-point (client) management tools to remotely assist users
- Specialized staff to offer wider range of other services (i.e. programming, web development, server hosting)
- REDCap Server for clinical trials and research – only instance at UAB to have official approval from both UAB Data Security and IRB.
- Many UAB buildings are already part of our covered areas.