The UAB Health System provides the highest quality care for each of its patients. Each patient is recognized as an individual with unique psychosocial, spiritual, and cultural values. Our physicians and staff are committed to patient involvement in care.

Patient Rights

You have the right to:

• be treated with respect and dignity.
• be informed about your diagnosis, treatment, and prognosis.
• information in your medical record.
• choose advance directives about your health.
• be informed of any research projects that may affect your care.
• have your examination, medical record, and conversation about your health be private and confidential.
• voice concerns about your care and to receive a prompt response.
• translation for speech, hearing, or other important needs.
• ask questions about treatments or procedures which are planned as a part of your care.
• expect a quick response to reports of pain.

Patient Responsibilities

You are responsible:

• for providing information about your health history.
• to follow your plan of care.
• to meet appointments.
• to cancel appointments in a timely manner if you cannot keep your appointment.
• for financial obligations for care and services.
• to be considerate of the rights of other patients and clinic personnel.
• to ask what to expect regarding pain and pain management.
• to ask for pain relief when pain first begins and to assist the providers in assessing your pain.

Cost sharing

• Patients are expected to meet insurance co-pay requirements at the time of service delivery.
• Services are discounted based on a sliding-fee schedule.
• Patients are not denied service based on inability to pay copays, sliding scale fees or other payments.
• Patients who have bills that are in collections are not denied services.