FedEx - Express Package & Delivery Related Services

Using the new FedEx agreement is quick and easy.
To set up a new FedEx account number, please follow these steps:

• Download the FedEx New Account Excel sheet. Complete the sections in green and orange.
• Once complete, send via email to govtsupport@fedex.com.
• Once govtsupport sets up the new account number, requestor will receive an email back with the new number.

FedEx Customer Service (800) 463-3339 for:

• File a claim https://www.fedex.com/en-us/customer-support/claims.html
• Tracking Packages, Pickup issues and Supply Order Questions

Tech Support (877) 339-2774 (ALWAYS GET A CASE NUMBER)

FedEx Freight Service (800) 332-0807

All invoices should be paid via P-Card through this link: https://www.fedex.com/en-us/billing-online.html.

David Guanella daguanella@fedex.com

Erin Cook erin.cook@fedex.com

UPS - Small Package Delivery Services

To set up a new UPS account number, please follow these steps:

• Download the UPS New Account Request Form.
• Once complete, send via email to state@ups.com.
• Once state@ups.com sets up the new account number, requestor will receive an email back with the new number.

All invoices should be paid via P-Card through this link: https://www.ups.com/us/en/business-solutions/ups-billing.page.

For assistance please contact:

• BILLING INQUIRIES: 800.811.1648
• CAMPUSSHIP HELP DESK: 877.289.6418 M-F 7:30 am - 9:30 pm EST, S/S 9 am - 8 pm EST
• UPS.COM TECH SUPPORT: 877.289.6418

*All active UPS accounts were merged to the contract and should reflect the discount.

To enroll in Campus Ship, please email purchasing@uab.edu