Faculty, staff, and students can create their UAB Standard (Non-HIPAA) zoom account by navigating to uab.zoom.us and clicking the green button that says ‘Sign in' then type in your BlazerID and password. This type of account allows you to use Zoom in Canvas, record to the cloud (faculty/staff), and use Kaltura.

If you need a HIPAA compliant account, you can request your account through the form on the UA system website. Please note HIPPA accounts cannot record or be used in Canvas.

Users either have a Basic or licensed account. Log in to Zoom in a web browser and click Profile at the top left, then look under License Type. Refer the information at the top of this page to see the differences in basic and licensed accounts.

There are two main accounts at UAB: UAB Standard (Non-HIPAA) and UAB HIPAA. Users can log into their Zoom account in a web browser and click Account Profile at the far left, then look and see the type and name of the account they are under.

Students do not need to create a Zoom account in order to attend your meetings that you schedule and host. Students only need to create an account if they want to schedule and host their own meetings (ex. group projects).

There are multiple roles available for a meeting: host, co-host, alternative hosts, and participants. The role that you have in a meeting is designated by the host.

• Host: The user that scheduled the meeting. They have full permissions to manage the meeting. There can only be one host of a meeting.
• Co-hosts: Shares most of the controls that hosts have, allowing the co-host to manage the administrative side of the meeting, such as managing attendees. The host must assign a co-host during the meeting. Co-hosts cannot start a meeting. If a host needs someone else to start the meeting, they can assign an alternative host.
• Alternative hosts: Shares the same controls as co-hosts, but can also start the meeting. Hosts can assign alternative hosts when they schedule a meeting.

See more details on what each role can do

The UA system IITS office offers webinar licenses for purchase. More information on pricing and ordering can be found on the UA system website. Users interested in renting a webinar license for a specific event can contact University Relations for up to 5,000 attendees.

Students are given a basic account that is limited to 40 minute meetings. They can schedule as many back to back meetings as desired. If students still need to meet longer than 40 minutes, they can fill out the UA system account request form. Students requesting a licensed(pro) account will be required to provide contact information for their supervisor so that their reason can be confirmed. If approved, students accounts will be returned to back to basic accounts after the end of that academic year (July 31st).

Alternatively, students can use an alternative technology such as Microsoft Teams Meetings.

Yes. There are official free apps available for iOS and Android. The apps support many of Zoom’s features, including hosting meetings and viewing screen sharing. Zoom also includes built-in support for calling in to a meeting over telephone.

Instructions are provided below based on the error code received. If you need additional assistance accessing Zoom inside Canvas, fill out the eLearning Academic Technology Support form.

Error Code 1010: User Not Found on this Account

This code appears because you either have a free (basic) zoom account or a UA systems account and must transfer your account to UAB eLearning in order to access Zoom in Canvas.

1. Go to uab.zoom.us/saml/login.
2. Type in your BlazerID and Password if prompted.
3. If asked, click "Switch to the New Account" option.
   
4. Click the "Confirm your email address" button when prompted.
5. An email will be sent to your UAB email address from no-reply@ zoom.us. (It may take a few minutes.)
6. Click the "Switch to the new account button" found in the email.
   
7. Click the "I Acknowledge and Switch" button, when prompted.
   
8. Your account is now under UAB eLearning and can be used in Canvas. Reattempt to access the Zoom tab in Canvas.

Error Code 2216: The Instructor’s Email is Invalid

This error appears because you do not have a Zoom account or because you do not have your @uab.edu email address as your default email in Canvas.

If the email listed in the error message is your @uab.edu email address then follow the directions below to create a UAB eLearning Zoom account.

1. Go to https://uab.zoom.us/saml/login.
2. Type in BlazerID and Password if prompted.
3. You now have a UAB eLearning Zoom account that can be used with Canvas.

If the email listed in the error code is not your “@uab.edu” email address follow these steps:

1. Use the instructions in this Canvas Guide to change the Default email address in Canvas to your @uab.edu address.
2. Once that process is complete, attempt to access Zoom inside Canvas again.

If you need additional assistance accessing Zoom inside Canvas, fill out the eLearning Academic Technology Support form.

By default, Zoom will notify you if someone has clicked the link to join your meeting before you have started it. This can be useful, if you have forgotten you had a scheduled meeting or you are using Zoom for office hours.

It is possible that the user clicked on the link early by accident. If you do not know the user, it is possible that they typed in your meeting ID by mistake trying to get into another meeting.

As long as you do not have ‘Enable join before host’ enabled in your meeting, the user that clicks your link does not actually get into your meeting unless you have started the meeting, so there is no security threat. We recommend enabling a password and/or using the waiting room so that you can prevent any undesired users from entering your meeting while in progress.

If you would like to turn off this automatic email notification, follow these directions.

1. Log in to uab.zoom.us.
2. Click Settings, then click Email Notification.
3. Click the toggle to turn off notification for “When attendees join meeting before host”

You can schedule a Zoom meeting through various methods:

• Zoom tab in Canvas: If you are scheduling a meeting for your students to attend. The best method is to schedule the meeting within Canvas using the Zoom tab in your course. The meeting will be available to your students automatically and does not require you to send any invitations out. Use our Instructor Guide to Canvas to learn more.
• Zoom website (uab.zoom.us): Meetings can be scheduled from any web-enabled device by going to uab.zoom.us, clicking meetings on the left hand side, and then clicking Schedule a Meeting. When your meeting is saved, you will be presented several methods of inviting users to that meeting including calendar invitations, a join link, or a full invitation.
• Zoom App: Meetings can be scheduled in the Zoom application on your computer or mobile phone. Sign into your UAB eLearning account by clicking SSO, typing in UAB as the domain, and then providing your BlazerID and password. Use our Zoom app guide to learn more.
• Extensions: Meetings can be scheduled using one of the various extensions available for Outlook, Chrome, or FireFox. Download extensions.

• Access one of the above methods and click Schedule a Meeting.
• Check Recurring Meeting.
  

  

• Edit the recurrence. This includes the number of times the meeting occurs and how often it occurs.
  

  

• Note: Recurring meetings can have a maximum of 50 occurrences. If you need more than 50 occurrences, you can use the No Fixed Time option.
• If registration is required and the meeting is recurring, specify one of the following options:
  • Attendees register once and can attend any of the occurrences: Registrants can attend all of the occurrences. All dates and times of the meeting will be listed and the registrant will be registered for all occurrences.
  • Attendees need to register for each occurrence to attend: Registrants need to register separately for each occurrence to attend. They can only choose one date and time on the registrant page.
  • Attendees register once and can choose one or more occurrences to attend: Registrants register once and can choose one or more occurrences to attend. They will need to select which dates and times they would like to attend and they will only be registered for those occurrences. They can choose multiple options.
• Click Save.
• Finish selecting the meeting options and click Schedule.

Visit this Zoom Guide for more information on reoccurring meetings.

Option 1 - Use Personal Meeting ID in scheduled meetings

You can schedule a Zoom meeting in each shell separately at the same date/time, but check the box for ‘use personal meeting ID’. This will make it so that each course sees the meeting in their Canvas shell through the Zoom tab and there are two separate scheduled meetings, but in the backend they tie to the same meeting so all will be able to join at the same time.

Please Note: This option is not available if you choose to make the meeting reoccurring, so you will need to schedule each desired meeting individually.

Option 2 - Schedule outside of Canvas and paste the Join information in the Canvas course

You can schedule one meeting outside of Canvas at uab.zoom.us set it to reoccurring and then just place the join link in all desired Canvas courses (on a page, syllabus, announcement etc.)

Option 3 - Schedule one of the meetings in one of the Canvas Shells and provide other courses join information

You can schedule the Zoom meeting in one of your Canvas courses and then grab the join link or full invitation from that meeting and place that information in the other Canvas courses (on a page, syllabus, announcement, etc.)

Option 4 – Consider Cross-listing Courses

If you have several Canvas course shells for a course that meets at the same time, one option is to consider cross-listing your Canvas course shells into 1 course shell, especially if each group of students complete the same work but just have different due dates. This brings all the students into one course shell, where you can schedule just one Zoom meeting for all students as well as provide content, assignments, etc. all in one shell. Request your courses be cross-listed on the eLearning Canvas Request webpage.

Please Note: Crosslistings should be done before the semester begins and cannot be done after students have made submissions in any of the course shells.

Registration can be used to make a public facing meeting more secure. You can set registration to manual or automatic approval. You can also use registration to collect information before a meeting begins and be able to send event reminders and follow up emails

To require registration:

• Choose a method to access Zoom and Click Schedule a Meeting.
• Click the box beside Registration.
  

  

• If you are in Canvas, you will need to save the meeting and login to uab.zoom.us in order to access the registration settings. If you are already in uab.zoom.us you can save your meeting and the registration settings will be available at the bottom of the screen.
  

  

Visit this Zoom Guide for more information on registration.

Join before host allows attendees to join the meeting before the host joins or when the host cannot attend the meeting.

If you select join before host, then the participants can join the meeting before the host joins or without the host.

If you do not select join before host, the participants will see a pop up dialog that says "The meeting is waiting for the host to join." If you are the host, there is a login button to login and start the meeting as the host.

To allow join before host, click this option when scheduling a meeting or edit an already scheduled meeting and select this option.

Notes:

• If the host does not join the meeting or is not logged in when joining, there are no host controls such as recording, mute/unmute all, lock meeting or remove attendees.
• When Join Before Host is on, the host can join the meeting without being logged in. If you are the host, but do not have host controls such as recording, leave the meeting and login in the Zoom application. Start the meeting again from your Meetings list.
• If one meeting is running and someone tries to start a second meeting with join before host on scheduled by the same host:
  • If started by a Zoom Room, the second meeting will start and close the first meeting without warning.
  • If started by the host, they will have the option to close the first meeting and start the second.
  • If started by a participant, they will receive a message that the host has another meeting in progress.
• If Waiting Room is turned on in your meeting settings, Join Before Host will not work for your meetings.
• If you would like the meeting to be recorded without the host attending, you will need to turn on Automatic Cloud recording for the meeting.

Visit this Zoom Guide for more information on the Join Before Host feature.

By default a meeting cannot begin until the host starts the meeting. Adding someone as an alternative host allows this person to start the meeting in the absence of the original host.

Many users confuse co-host and alternative host. The main use of an alternate host is so that they can start the meeting in the absence of the main host. The main use of co-host is so that someone else can manage participants, etc. Anyone can be a co-host once in the meeting regardless of their account type. Learn more about selecting someone as a co-host.

Requirements of Alternative Host

• Both the host and alternative host have to have Pro Licenses (cannot add students as alternative hosts).
• Both the host and alternative host have to be on the same account/sub-account (uab.zoom.us is separate from zoom.us and uasystem.zoom.us).
• Must use uab.edu email, not uabmc.edu.

Related Information

• Users do not need to be added as alternative host in order to share their screen/webcam and present. All attendees automatically have this ability.
• If you want allow the meeting to be started without you, you can edit your scheduled meeting to allow join before host. Note: Anyone who click the join link will start the meeting.

Students are given a basic account that is limited to 40 minute meetings by default. If students still need a pro account because they are a TA, they can fill out the UA system account request form. Students requesting a licensed(pro) account will be required to provide contact information for their supervisor (instructor) so that their reason can be confirmed. If approved, students accounts will be returned to back to basic accounts after the end of that academic year (July 31st).

There are times when an administrative assistant may need to schedule meetings for another person. There are three options for how to do this, shown below.

Option 1: Scheduling Privileges

Users can give other individuals permissions to schedule meetings for them. This allows a user to schedule a meeting and choose who this meeting is being scheduling for (Me or other user). If you choose to schedule a meeting for another user, it will actually schedule the meeting in their account. This means that person can start the meeting without you being present and any recordings will be in their account, not yours. If you choose to join the meeting you scheduled for another user, you will automatically be a co-host who can help manage participants. See below for how to assign scheduling privileges.

Prerequisites

• You and the person you want to schedule meetings for have to be on the same account (UA system and UAB eLearning are different accounts).
• You and the assigned scheduler must be assigned as Licensed (pro account, not basic).

Set up Instructions

The user that wants to give the permission for someone to schedule for them should follow these instructions:

1. Sign in to the Zoom web portal.
2. Click  Settings.
3. Click Other, scroll down, and click the + next to  Assign scheduling privilege to.
   
4. Enter one or more email addresses in the window, separated with a comma.
5. Click Assign.

If the user was assigned successfully, they will appear under Assign Scheduling Privilege to. However, they will need to sign out of the Zoom desktop client and sign in again before they will be able to schedule for you there. 

If scheduling privilege cannot be assigned because the user is not on your account or is not a Pro user, you will receive an error message.

Once completed, see these instructions for how to schedule meetings for other people.

Option 2: Alternative Host

You can also put someone as alternative host for your meeting. This allows them to start the meeting on your behalf, but the meeting is still in your account. This allows the recordings of meetings to remain in your account; however, you are unable to have a separate meeting while these meetings are going on.

See the FAQ question "What is an alternative host and why will it not let me add someone?" above for more information.

Option 3: Enable Join before Host

This allows anyone who has the join link to start the meeting. There are definite limitations on this when using Waiting Room or wanting the meeting to be recorded, but is a quick fix if the meeting is about to happen and you cannot join.

See the FAQ question "What is Join before Host?" above for more information.

Meetings scheduled outside of Canvas can be imported into a Canvas course. Follow the directions below.

Please note that meetings can only be imported into 1 Canvas course.

1. Locate the scheduled Zoom meeting and copy the Meeting ID.
2. Go to desired Canvas course and click the Zoom tab in the course navigation.
3. Click the 3 dots at the top right and select Import Meeting.
4. Paste or type in the meeting ID of the meeting you want to be available to this course.
5. Students in this course can then access and join the meeting from Canvas.

Users can schedule a meeting and set it to reoccur at “no set time”. This allows this meeting to be used repeatedly at any time with the join link and other settings staying the same.

1. Go to uab.zoom.us
2. Click Meetings on the left hand side
3. Click Schedule a new meeting
4. Fill in title and other information
5. Check the box for the meeting to reoccur.
6. Choose “no fixed time” as the occurrence drop down window.
7. Save the meeting.

Instructors are provided an account that allows up to 300 participants.

Yes, with Zoom you have the ability to share your audio, webcam, and computer screen. You can share your screen, pull up your slides full screen, and present like you would in class. Your students are seeing what you see on your screen and hearing you talk over them.

How to share your screen.

It is best to schedule your Zoom meeting in the Zoom tab in Canvas. Meetings scheduled in a Canvas course are automatically available for students to join by clicking join in the Zoom tab in Canvas or course calendar/to-do list.

If you scheduled a meeting outside of Canvas, you can either share the meeting link in a Canvas announcement module or import that meeting into Zoom tab in Canvas.

Students do not have to be provided the Zoom join link if you schedule your meeting inside of Canvas, but anyone outside of Canvas will need to be provided the join link or invitation to your Zoom meeting so they can join.

Simply invite external speakers to the meeting by sending them the Zoom invitation/join link.

You do not have to do anything special to allow someone in a meeting to share their screen. The default settings of Zoom allows any attendee in your meeting to share their screen, webcam, and audio. Simply invite external speakers to the meeting by sending them the Zoom invitation/join link.

Note: If the host is sharing their screen, it will not let an attendee share their screen. All you have to do is stop sharing your screen and then they can.

Co-host are people you allow to have similar features as you, meaning they can manage participants. Note: You do not have to make someone a co-host to share their screen or present. All attendees have this ability by default.

You can make anyone in your meeting a co-host once the meeting has begun.

Yes, the host and attendees can draw, highlight, stamp, and place arrows or a laser on a virtual whiteboard or whatever is shared on the screen such as a PowerPoint.

• Students can unmute their microphone and ask questions during a meeting
• Students can type their question in the Chat box. Items typed in chat are seen by the host and all attendees by default
• Students can respond using non-verbal communication (yes, no, thumbs up, thumbs down, hand wave, etc. )
• Students can also annotate on a white board or shared screen

Yes, there is a polling feature that is turned on by default. It is best to create your polls beforehand. You can create up to 10 sets of 25 polls. Your options are single choice or multiple choice questions. When you present a poll, you can see the results privately and then choose to share the results to all in the meeting. You can also run a report at the end to show what everyone answered.

Hosts and co-hosts can mute/un-mute individuals or all participants, change who attendees can chat to, and choose who can share their screen. Learn more about managing attendees.

Breakout rooms are a feature that is enabled by default in the toolbar of Zoom. It allows you to break your total attendees into separate Zoom sessions for an amount of time. The groups can be made manually or automatically on the fly. Once you send everyone into a breakout room, the host and co-host can pop in to one breakout room at a time to see how things are going or to assist students.

Note: Breakout rooms are not included in the Zoom cloud recording. Students placed in the breakout room can record the breakout room session locally to their device.

Option 1

Breakout Rooms can be created once in a meeting. You can have Zoom randomly assign students into a desired amount of rooms or you can manually assign which participants are in each room.

Option 2 (advanced)

Zoom also has the ability to pre-assign breakout rooms before a Zoom meeting begins though this feature only exist outside of Canvas. If you choose to use this feature, please follow the instructions below.

1. Schedule meeting at uab.zoom.us
2. Check the boxes for (both check boxes are required for it to work)
• Only allow authenticated users to join
• Pre-Assign Breakout Rooms
3. Upload a CSV of the breakout rooms and who you want to be placed in those rooms (@uab.edu emails) Note: CSV is case sensitive and must use all lowercase for emails
4. Share the meeting join links with students by sending an announcement, email, etc. or import the meeting into your Canvas shell using the 3 dots at the top right of the Zoom tab in Canvas and typing the meeting ID in (meetings can only be imported into one Canvas shell).
5. Tell your students they will be asked to sign in when joining your meeting (this is the only way it will know who they are and what room to put them in). They will have to sign in using SSO (Single Sign On = BlazerID/Password). Here is a guide on how to sign-in to Zoom on phone or computer when joining a meeting.

When your students join, it will pair them with the emails you pre-assigned. When you are ready to send them to their breakout rooms, click ‘Break out rooms’ in the Zoom toolbar and click ‘Open All Rooms’. If you see anyone left over not assigned, you can assign them to a room manually.

Learn more about breakout rooms.

Virtual background is a feature that can replace your background behind you when sharing your webcam with a static image or video. Not all computers meet the required technical specifications to use this feature.

To use a virtual background:

Before Meeting

1. Open the Zoom application on your computer and sign in using SS0 (Single Sign-On, BlazerID)
2. Click your profile picture at the top right, then click Settings.
3. Select Virtual Background.
4. Check I have a green screen if you have a physical green screen set up. You can then click on your video to select the correct color for the green screen.
5. Click on an image to select the desired virtual background or add your own image by clicking + and choosing if you want to upload an image or a video.
• If prompted, click Download to download the package for virtual background without a green screen.

During a Meeting

1. In a Zoom meeting click the ^ arrow next to Start/Stop Video.
2. Click Choose a virtual background...
   

Notes:

• Ensure that you are using a solid background color for best performance.
• After you select an option, that virtual background will display during your meetings.
• To disable Virtual Background, choose the option None.

Below are a few suggestions:

Option 1

Instructors can schedule a Zoom meeting and call it “office hours’ using the Zoom tab in Canvas and allow multiple students to come in and ask questions during that time. You would simple start this meeting, continue working on your computer, and would hear the doorbell when a student enters so that you can attend to their questions.

If you want your office hours to be available to multiple classes at the same time, you can click the checkbox in the meeting options to ‘use personal meeting ID’. This will allow everyone from multiple classes to join into the same meeting. *This option is not available for reoccurring meetings.

Option 2

Instructors can also have students email you or book a time with you in some other format (Microsoft bookings, excel sheet sign up, Canvas Calendar appointment groups) and have one-on-one meetings with students through Zoom. You can also use your personal meeting room for this, but we recommend that you click the “enable waiting room’ option so that if another student tries to join while you are meeting with a student, you can admit them in or message them to let them know you will be with them shortly.

• The host and attendee can screen share by clicking the Share Screen icon .
• The host does not need to grant screen share access for another participant to share their screen.
• The host can prevent participants from accessing screen share.

See more information on sharing your screen

When choosing to share your screen there are two checkboxes at the bottom you should consider enabling.

• Check Share Computer Sound: If you check this option, any sound played by your computer will be shared in the meeting.
• Check Optimize for full screen video clip: Check this if you will be sharing a video clip in full screen mode. Do not check this otherwise, as it may cause the shared screen to be blurry.

If you have already started sharing your screen you can find these option in the 3 dots (More button the toolbar).

Private chat means a participant of a Zoom meeting can chat privately with another participant without the host knowing. Private chat is now turned off by default within Zoom UAB eLearning Zoom accounts. Right now Hosts are the only ones that can privately chat with a participant. Participants can only chat with everyone in the room or the host. You can re-enable it in your account by going to you Zoom account in a web browser, clicking settings button on the left, and toggling the ‘private chat’ feature. This allows private chat for all future meetings you schedule and host.

Attendance in a Zoom meeting is accessible as a Usage Report. A Zoom Usage Report displays how many and who attended the meeting.

Learn more about pulling Zoom reports. Additionally, instructors can also pull reports from Zoom in Canvas if the meeting was scheduled there.

Any user that has the join link to your Meeting can join in. Avoid publicly posting your meeting link, especially your personal meeting room link. Other security measures are shown below.

Set a Meeting Password

This makes it so that users trying to join by typing a meeting ID in will also have to know the password. Users joining from Canvas or by clicking a join link will not have to know the meeting password. This settings is automatically turned on for all users on the UAB eLearning account.

Enable Waiting Room

This makes it so that users joining your meeting do not immediately join the room but see a screen letting them know the host will let them in soon. The host of the meeting is notified when someone is in the meeting room and can admit them in or message them privately. This feature is turned on for all meetings by default, but can be unchecked if desired. This option is great to turn on for your personal meeting room.

Lock the Meeting

Once a meeting starts, the host can lock the meeting (found in the participants tab). This prevents anyone from joining even if they have the join link and password.

If an unwanted person were to join your meeting or a student were to misbehave in a Zoom session, the host can remove participants from a meeting. Note that this user will be unable to join the same meeting.

By default, all users can share their screen in a Zoom meeting. You can restrict the ability to share a screen to just the host once in the meeting or in your account settings for all future meetings if desired.

You can start recording once a meeting has started or set a meeting to automatically record when scheduling the meeting. Finally, users canset all meetings to be recorded for their account.

Users have the ability to record to the cloud or locally to their machine. Recording locally to the computer will produce a mp4 video file while recording to the cloud records it in Zoom’s servers and Kaltura.

Meetings recorded to the cloud are deleted after 30 days from Zoom servers. Zoom meetings are automatically sent to Kaltura (My Media) and are not deleted from Kaltura. Learn how to share Kaltura videos in or out of Canvas here.

Videos recorded to the cloud can be shared in the following ways.

Kaltura – My Media/Media Gallery (Canvas)

Users can share videos through Kaltura in Canvas. Videos are private in the user’s My Media at first and can be shared when ready. Users can also share videos with users outside of Canvas using mediaspace.uab.edu.

Zoom Cloud Recordings Tab (Canvas)

Instructors can publish chosen recordings by clicking the publish toggle in the Zoom Cloud Recordings tab in Canvas. The meeting will NOT be available after 30 days.

Zoom Recordings Link (outside Canvas)

Users can get the recording link from the Recordings tab at uab.zoom.us and then share that link with desired users (internal and external). The recording will not be available after 30 days.

Yes, the host can assign multiple participants the ability to record the meeting locally to their device in addition to him/herself.

Students do not need a Zoom account in order to join Zoom meetings by default. Just click the Join button beside the meeting title in Canvas, or the join link provided by your instructor.

More information can be found in our Student Zoom Guide.

Yes. There are official free apps available for iOS and Android. The apps support many of Zoom’s features, including hosting meetings and viewing screen sharing. Zoom also includes built-in support for calling in to a meeting over telephone.

Students can create a Zoom account by clicking the green button that says ‘log into/create Zoom Account’ on the eLearning Zoom webpage. Students are provisioned a basic account that allows them to schedule and host meetings with up to 100 participants and is limited to 40 minutes in length. Students can schedule an unlimited amount of meetings.

Students are given a basic account that is limited to 40 minute meetings. They can schedule as many back to back meetings as desired. If students still need to meet longer than 40 minutes, fill out the UA system account request form. Students requesting a licensed(pro) account will be required to provide contact information for their supervisor so that their reason can be confirmed. If approved, students accounts will be returned to back to basic accounts after the end of that academic year (July 31st).

Alternatively, students can take advantage of other video conferencing tools such as Microsoft Teams that does not have a time limit on meetings. More information on Microsoft Teams is available on the UAB IT website.

Students can record meetings they host locally to their computer. Meaning a MP4 file will be available on their device once the meeting is completed.